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Delivery & Warranty Policy

Delivery & Warranty Policy

1. Delivery

We work with a network of trusted UK and EU distributors to fulfil your orders quickly and securely. Delivery times and carriers may vary depending on stock location and manufacturer.

Delivery Times

  • Standard UK delivery: Typically 1–3 working days for in-stock items.

  • Backorder or special-order items: Usually 2–4 weeks, depending on the manufacturer and supply chain.

  • Tracked & signed-for: All deliveries are tracked and require a signature (or equivalent proof of delivery) as standard.

  • Large or palletised orders: May be shipped via dedicated freight or specialist couriers.

  • Delivery charges: Calculated based on order value, weight, delivery method and location, and clearly displayed at checkout.

If your order is required urgently or you have specific delivery instructions, please contact our team before purchase so we can advise on options.

Delivery – Fraud & Security Checks

To protect our customers, partners and business, all orders are subject to fraud and security screening. As part of this process:

  • Some orders may be temporarily placed on hold while we carry out additional checks (for example, where billing and delivery addresses differ, or an order is flagged as high risk by our payment or fraud tools).

  • We may request additional information, such as proof of identity, proof of address or proof of business trading, before releasing goods for dispatch.

  • We reserve the right to cancel and refund any order we reasonably believe to be fraudulent, suspicious or high risk.

  • In certain cases, we may require payment by bank transfer or alternative methods before shipping high-value or high-risk orders.

These checks may occasionally impact delivery times, but they are in place to help prevent fraud and protect all parties.

Warranty

All products are supplied with a manufacturer or distributor-backed warranty as stated.

  • Standard warranty terms vary by brand and supplier (typically 12–36 months for most hardware).

  • Extended or premium cover (e.g. accidental damage, on-site service, or 3–5 year terms) may be available at additional cost.

  • Some manufacturers provide direct end-user support and RMA handling; others operate via distributor RMA systems.

  • In the event of a fault, we will direct you to the relevant warranty or RMA procedure to ensure the fastest possible resolution.

Warranty service levels, turnaround times, and replacement/repair options are dependent on the vendor’s own policies.

2. Returns & Refunds Policy

We want you to be satisfied with your purchase. Returns are handled in line with the policies of our distribution and manufacturing partners, and any applicable fraud-prevention controls.

  • Returns are generally accepted within 14–30 days of invoice for eligible items, unless otherwise stated in your quote or on the product page.

  • Certain products (e.g. software, licences, consumables, custom-configured or special-order items) may be non-returnable, except where goods are faulty or not as described.

  • A restocking fee of up to 5% (or the amount specified by the supplier) may apply to non-fault returns or incorrectly ordered items.

  • Return shipping responsibility:

    • If the product is Dead on Arrival (DOA) or there has been a supplier/fulfilment error, return shipping is usually covered.

    • For change-of-mind or customer error, the customer may be responsible for return postage and insurance.

  • Refunds or credits will be issued once the supplier has processed the returned goods, confirmed eligibility and applied any applicable restocking or handling charges.

  • Faulty items outside the initial return window are normally handled under the relevant manufacturer or distributor warranty process.

For all returns, you must request an RMA (Return Material Authorisation) before shipping any item back to us. Details of how to raise an RMA will be included in your sales confirmation or can be obtained from our support team.

Returns – Fraud & Abuse Prevention

To protect against returns fraud and abuse:

  • We verify the serial numbers, IMEI numbers and configuration of returned devices and compare them with the original shipment records.

  • Devices returned that do not match the original item supplied, show signs of unauthorised modification, or are missing key components may be rejected or subject to additional charges.

  • Where we reasonably suspect fraudulent activity (for example, return of different or counterfeit equipment, repeated high-value returns behaviour, or misuse of return policies), we may:

    • Refuse the return or issue only a partial refund,

    • Withhold refund until further checks are completed, and/or

    • Restrict or close the customer account and report suspected fraud to payment providers, distributors, and relevant authorities.

These measures help ensure that genuine customers and businesses are protected and that stock integrity is maintained throughout the supply chain.